There are a large number of trade suppliers providing fabricated aluminium products to installers. But What kind of installation support installer expect to receive from their suppliers?
Often the service, while good does not extend to real site support. Trade suppliers are largely in the business of providing a fabricated product service and rarely get involved with the products they have made on site. Their job is to provide your windows and for some trade suppliers, that is where the service stops.
Sliders UK launch a great new service for installers.
Sliders UK launch a great site support service that installers will benefit from.
Sliders UK is a trade manufacturer of PVCu and aluminium products. In aluminium, Sliders UK provides AluK systems. They have also recently launched a new bifolding door called Ultimate Evolution.
Sliders UK has launched a much-needed service for its installer customer base. It is called Assisted-Fit’ and forms part of its existing technical support service.
Established aluminium window and door installers may not necessarily need the Assisted-Fit service from Sliders UK. However, new businesses moving into the aluminium market from a predominantly PVCu background will benefit from it.
How does the Assisted-Fit Service from Sliders UK work?
Sliders UK now has four regional members of staff based around the UK. These Regional Technical Managers help any installers buying Sliders UK products for the first time.
For new and existing customers, Sliders UK provides in-house training on their product range. Added to this is an on-site support service. For sliding and folding doors where a correct installation is a key to a reliable product, this is an excellent service.
Sliders UK believes that an installation becomes straightforward by getting it right. The company already tests and inspects all their products before they deliver them.
With so many bifolding doors and windows on the market, every system is different. Sliders UK can help installers learn the particular characteristics of each product to make the installation better. Through ongoing training on a product, a new installer can gain the confidence to fit doors better. Moreover, if you know how to fit well, you can sell the doors well too.
Assisted-Fit by Sliders UK addresses common site issues.
Bifolding doors can have operational issues if not correctly fitted.
For any installation, fitters can make some common mistakes. For bifolding doors especially, Sliders UK correctly points out some typical installation errors. These are mistakes that can compromise a product, affect its operation and of course, cause ongoing service calls. Some of the below issues are, of course, system specific but right in a broader sense. They include:
- Knowing how to pack the cill of a bifold correctly and ensuring it is level.
- Ensure that any hinge locking screws are fixed before the doors are glazed.
- Prepare and lubricate moving parts on a bifold after it is fitted and glazed.
- Making sure that packers and fixings are correctly placed.
- Training in Toe & Heeling of doors making them square, level and operationally correct.
- Ensuring gaskets are correctly fitted and allowing for the expansion and contraction rubber has during the year.
- Is an Assisted-Fit service necessary for door installers today?
If you are currently looking for a trade fabricator of aluminium windows and doors, an excellent service is essential. Installers rely on their manufacturers to be able to provide a consistent and reliable service. This ensures they can provide the same good service to their customers.
You will all be familiar with one example where your installations are booked and confirmed only to be let down by your suppliers. For installations, you want your customers to be happy with your fitting and your products. Aside from a smooth installation without service calls, you also get paid at the end of the job.
The Sliders UK Assisted-Fit service we think is a great way of creating a good relationship with an installer outside of the simple purchase of fabricated products. Small window firms or anyone that needs help on site benefits from a service such as this. It is not a unique service as other expert trade fabricators offer it through Service Engineers, but it is certainly important.
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